Privacy policy

 

Last updated: Jan 2026

This Privacy Policy explains how DubaiLooka LTD, a company incorporated in the United Arab Emirates ("DubaiLooka", "we", "us", or "our"), collects, uses, stores, transfers, and protects personal data when you access or use www.dubailooka.com and related services (collectively, the "Services").

This Privacy Policy is issued in accordance with:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL");

  • Its Executive Regulations and guidance issued by the UAE Data Office; and

  • Applicable Dubai laws and sectoral regulations.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope and Definitions

"Personal Data" means any data relating to an identified or identifiable natural person, as defined under the UAE PDPL.

"Processing" includes collecting, recording, storing, using, disclosing, transferring, or deleting Personal Data.

2. Lawful Basis for Processing

We process Personal Data only where permitted under UAE law, including on the following legal bases:

  • Performance of a contract (e.g., processing orders, payments, delivery);

  • Compliance with legal obligations under UAE law;

  • Legitimate interests, provided such interests do not override your rights;

  • Your explicit consent, where required (e.g., marketing communications).

3. Personal Data We Collect

3.1 Data You Provide Directly

  • Identification data: name, email address, phone number

  • Contact and delivery details: billing and shipping address

  • Account credentials: username and encrypted password

  • Transaction data: orders, payment confirmations (processed by regulated payment providers)

  • Customer communications and support requests

3.2 Automatically Collected Data

  • IP address

  • Device and browser information

  • Usage and interaction data

  • Cookies and similar tracking technologies

3.3 Data from Third Parties

  • Payment service providers

  • E-commerce and hosting platforms (e.g., Shopify)

  • Logistics and delivery partners

  • Analytics and fraud-prevention service providers

4. Purpose of Processing

Your Personal Data is processed for the following purposes:

  • Operating and managing the Services

  • Processing orders, payments, returns, and deliveries

  • Account creation and authentication

  • Customer support and communications

  • Fraud prevention, security monitoring, and compliance

  • Marketing communications (subject to consent)

  • Compliance with UAE legal and regulatory obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality

  • Remember user preferences

  • Analyze website traffic and performance

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.

6. Disclosure of Personal Data

We may disclose Personal Data strictly on a need-to-know basis to:

  • Service providers and processors acting under contractual confidentiality obligations

  • Payment processors and logistics partners

  • IT, hosting, analytics, and cybersecurity providers

  • Government authorities or regulators where required by UAE law

We do not sell Personal Data.

7. International Data Transfers

Where Personal Data is transferred outside the UAE, we ensure that:

  • Transfers are made to jurisdictions approved by the UAE Data Office or

  • Appropriate safeguards are implemented, including contractual protections and data security measures, in accordance with UAE PDPL requirements.

8. Data Retention

Personal Data is retained only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with UAE legal, accounting, and regulatory requirements

  • Resolve disputes and enforce agreements

Once no longer required, data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and absolute security cannot be guaranteed.

10. Data Subject Rights

Under the UAE PDPL, you have the right to:

  • Access your Personal Data

  • Request correction or updating of inaccurate data

  • Request deletion where legally permissible

  • Restrict or object to processing in certain circumstances

  • Withdraw consent at any time (where processing is based on consent)

Requests may be submitted using the contact details below. We may require identity verification before responding.

11. Children’s Data

Our Services are not intended for children under 18 years of age. We do not knowingly collect Personal Data of minors without verified parental or guardian consent.

12. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users are encouraged to review third-party privacy policies separately.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Updated versions will be published on the Site with a revised effective date.

14. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or Personal Data processing, please contact:

Email: info@dubailooka.com

DubaiLooka.com operates under the registered business name DULOOKA ONLINE SELLER and is licensed by the Department of Economy and Tourism (DET), Dubai, UAE (License No. 1591156).